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Global Supply Chain Management_Week 4 Midterm Exam (1)

Week 4 Midterm Exam

Q 1. We ensure “quality” to our customers both internally and externally through the three principles of TQM. Explain what TQM is and then explain the three principles.

Q 2. Information movement follows four basic patterns. Name the four patterns, and how the information is used.. While determining a supply strategy, after defining the quality expectations we must ask the five whys — Who, What, Where, Why, When and How? For a supply strategy, please define and apply each of these answers in your own words.

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Total Quality Management (TQM) can be regarded as an effort that is continuous that employees and management of a specific organization give in order for satisfaction of customer and loyalty of customer to be achieved for long-term. It can be referred to as the approach of the management towards success in the long-term through the satisfaction of the customer. In an effort of TQM, all the organization’s members take part in the improving and enhancing the products, culture, processes, and services (